In the Philippines, call center agencies have become one of the most popular forms of Business Process Outsourcing (BPO). While it’s true that being a call center agent can be highly demanding, there’s a reason why so many people are turning to call centers for employment nowadays. Here are some of the advantages of working in a call center agency.
Equal opportunities for everyone
If you’re having trouble finding a job, look no further than a call center in the Philippines. Companies almost always have job openings, and almost anyone can apply and be accepted. The minimum requirements for call center agents are just to be proficient in English, have good communication skills, and know how to use a computer. Call centers are known for giving out equal opportunities to all regardless of age, educational attainment, school, ethnicity, and more.
Meet people from all walks of life
Because call centers give equal opportunities to all, this also results in having offices with a diverse group of people. When working in a call center, you will meet and gain friends of all types, backgrounds, and personalities. You would find it very easy to get to know your colleagues given that you will most likely be seated close to each other and have similar schedules. Because of this, you will rarely have a dull day in work and gain long lasting friendships in addition to valuable work experience.
The pay makes it worth it
Given how difficult the job of a call center agent tends to be, one way that companies attract new hires and retain old ones is by offering higher basic pay compared to other jobs as well as several benefits. The average starting salary for call center agents is 18,000 pesos, and this often increases over time due to promotions. In addition to a high starting salary, companies also entice their employees to stay with numerous benefits and incentives such as health-care packages, allowance for transportation and food, compensation for more challenging jobs and many more.
Develop interpersonal skills
The main job of a call center agent is to handle customer service calls for a client or business. Thus, call center agents conduct around hundreds of conversations a day and are forced to interact with all types of people. This provides constant opportunities to learn and grow in English communication skills, problem-solving skills, negotiating skills, and many more. All in all, call centers provide valuable work experience and lessons that you will carry with you for years to come.
Another bonus of working in a call center agency is that the offices are often found in the heart of business districts, making it easily accessible. Here, transportation and housing are not a problem because of the many ways to commute and the numerous apartments or condominiums throughout Metro Manila.
It is undeniable that being a call center agent can be stressful and demanding work. However, the benefits often outweigh the disadvantages. More than the generous compensation, call center agencies give unique work experiences and valuable life lessons.